FAQ's
Frequently Asked Questions – Shop it On
1. Do you offer free shipping?
Yes! We offer free shipping on orders. No standard shipping charges are added at checkout.
2. How long does delivery take?
Our estimated delivery time is 3–5 days. Delivery times may vary depending on your location and courier service.
3. Can I return my order?
Yes! We offer a 30-day return policy. Items must meet our return conditions. Your statutory consumer rights are also protected.
4. How can I request a return?
Simply email us at asfandshopify10@gmail.com with your order number and reason for returning the item. Our team will guide you through the process.
5. How long do refunds take?
Once your return is received and approved, refunds are processed according to our Return and Refund Policy and applicable consumer laws.
6. What if I receive a damaged or incorrect product?
Please contact us at asfandshopify10@gmail.com and include your order number and relevant photographs. We will help resolve the issue.
7. Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order. We will try to assist if the order has not yet been dispatched. Your statutory cancellation rights remain unaffected.
8. How can I contact customer support?
You can contact us by email:
9. Where is Shop it On located?
Our business address is:
25–29 Clements Road, Ilford, England, IG1 1BH, United Kingdom.
10. Do I need an account to place an order?
You can shop using the checkout options available on our website. Follow the instructions at checkout to complete your purchase.
11. Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.
12. What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us at asfandshopify10@gmail.com so we can investigate.
Thank you for choosing Shop it On!