Return and Refund Policy

At Shop it On, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a 30-day return policy.

1. Return Period

You have 30 days from the date you receive your order to request a return under our voluntary return policy.

This does not affect your statutory consumer rights under UK law, including your legal 14-day cancellation rights for most online purchases.

2. Return Eligibility

To qualify for a standard change-of-mind return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, where reasonably possible.

• Proof of purchase or an order number must be provided.

• The return must be requested within the applicable return period.

Some products may be exempt from change-of-mind returns where permitted by law, such as personalised items or certain sealed hygiene products once opened.

3. How to Request a Return

To start a return, please email us:

asfandshopify10@gmail.com

Include the following information:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

Our customer support team will provide further return instructions.

Please do not send items back without contacting us first.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless we agree otherwise.

If an item is faulty, damaged, incorrect, or not as described, please contact us. We will handle the matter in accordance with applicable consumer protection laws.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method, unless another method is agreed with you.

For statutory cancellation refunds, we will follow the refund deadlines required by UK law.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please include your order number and photographs of the issue where appropriate.

We will work to resolve the problem in accordance with your legal rights.

7. Exchanges

If you would like to exchange an item, please contact our support team.

Exchanges are subject to product availability and applicable consumer rights.

8. Contact Us

Shop it On

Email: asfandshopify10@gmail.com

Address:
25–29 Clements Road
Ilford, England, IG1 1BH
United Kingdom

Thank you for shopping with Shop it On!